Shipping & Returns

Orders, Payment Processing and Fulfillment: All products made available for purchase through this website are digital downloads only. Orders placed through visiting this website will be processed and fulfilled by our eCommerce product Distributors: FastSpring or Platform Purple, as indicated on the product pages, and are subject to FastSpring or Platform Purple’s Terms of Sale and Privacy Policies. They are authorized resellers for Alexander Creative Media products and act as the Merchant of Record for your purchase.

Returns and Product Support: Returns are subject to FastSpring or Platform Purple’s Terms of Sale. Because it is not possible to physically return a digital download, returns cannot be accepted once a product has been downloaded from your account. If your account shows that you have NOT downloaded your digital product files a refund can be issued. If a digital download file authored by Alexander Creative Media is determined to be faulty and cannot be successfully downloaded and opened on any device, Alexander Creative Media will endeavour to repair or replace the file, or if this is not possible or practical, a full or partial refund based on the purchase price may be given. Please make sure to read the product descriptions carefully to ensure the product meets your requirements prior to ordering; you can also contact us with questions. All support requests on digital download products must be submitted in writing (see Contact Us below). For technical support requests on products delivered by Platform Purple, please contact their Support Staff at https://go.platformpurple.com/support

Contact Us: If you have any questions please contact us by e-mail at sales@alexanderpublishing.com or by postal mail at Alexander Creative Media, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA, United Kingdom.