How can I access my account?
Alexander Creative Media products are sold through the distributors FastSpring or Platform Purple (the product pages tell you which one) and your account will be with them.
To access your account with FastSpring
You can either click on the "Manage Your Orders" link at the top of your email receipt from FastSpring, or click here to access your FastSpring account.
Enter the email address you used for your order and FastSpring will send you a live login link that will be valid for 24 hours. If you miss the 24-hour window, just request access again. You will be able to access your Order History and active downloads (30 days from purchase date) from the link they send you. If you don't see the email in your InBox, please check your Spam folder.
Make sure to use the same email address for any future orders to keep them in the same FastSpring account.
To access your account with Platform Purple
You can sign in to your Platform Purple Library using the email address and password you created when you placed your Platform Purple order. Click here to access your Platform Purple account.
For instructions about how to download or stream titles from your Platform Purple account, you can click on the "Platform Purple" tab on the product pages on this website. Click here to see all Platform Purple Products in one place.